生活咨询内容广泛，有预定门票、餐桌定位：外出用餐、商店书店等公共场所的营业时间咨询

常用词汇

make a reservation预定 confirm a reservation确认预定

cancel one’s reservation取消预定 frist come,frist serve先到先服务原则

layover/stopover中途停留 timetable时刻表

fare票价 toll通行费

saver ticket优惠票 open ticket开放机票

one-way ticket单程票 round-trip ticket往返票

airport tax机场税 duty-free shop免税店

excess charge超重 vacant seat空座

direct/non-stop flight直达航班 connecting-flight转机

book预定 destination目的地

frist class头等仓 business class商务仓

economy class经济仓 van中巴

shuttle bus班车 airport limousine机场大巴

berth铺位（火车上） pullman卧铺车

scenic spot景点 extra charge/surcharge附加费

fulling-booked满了 seat arrangement/assignment定座

E.T.A(estimated time of arrival)预计到达时间

E.T.D(estimated time of departure)预计起飞时间

常用句型

I’d like to book______________________?

I’d like to order_____________________?

Waht hour are you open________________?

waht time do you open/close___________?

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